Shipping policy

Effective Date: [14/02025]

Thank you for shopping with [Shoviko]. We are committed to delivering your order safely and on time.

1. Order Processing Time

• All orders are processed within [1-3 days] after successful payment confirmation.

• Orders are processed on business days only (excluding Sundays and public holidays).

• You will receive a confirmation email once your order has been dispatched.

Please note: Processing time is separate from delivery time.

2. Shipping Methods Available

• We ship orders through trusted courier partners across India.

• Available shipping options may include:

1- Standard Shipping

2- Cash on Delivery 

The available options will be displayed at checkout.

 

3. Delivery Timeframes

Estimated delivery times:

Metro cities: [3 - 6 days]

Other cities/towns: [5 -7 days]

Remote locations: [7-10 days]

• Delivery timelines may vary depending on your location and courier availability.

• Please note that delivery times are estimates and not guaranteed.

4. Shipping Costs

• Shipping charges are [Free for limited time].

• Free shipping may be available on orders above [ 300 ].

• Shipping charges will be displayed at checkout before payment.

• We reserve the right to update shipping charges at any time.

5. Tracking Information

• Once your order is shipped, you will receive a tracking number via email/SMS.

• You can use this tracking number to monitor your shipment status on the courier partner’s website.

If you do not receive tracking details within [5 days ], please contact us at [shoviko.support@gmail.com].

6. Delivery Issues and Delays

While we aim to deliver your order within the estimated timeframe, delays may occur due to:

• Courier delays

• Natural disasters

• Public holidays

• High order volumes

• Incorrect shipping address provided by customer

• [Shoviko] is not responsible for delays caused by courier partners or unforeseen circumstances.

If your package appears lost or significantly delayed, please contact us at [shoviko.support@gmail.com], and we will assist you.

7. Incorrect or Incomplete Address

• Customers are responsible for providing accurate shipping information.

• If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

 

8. International Shipping

• We currently [DO NOT] offer international shipping.

• International delivery times may range from [7-10 DAYS] depending on the destination country.

• Customs duties, taxes, or import fees are the responsibility of the customer.

• Delivery delays may occur due to customs clearance procedures.

9. Contact Us

If you have any questions regarding shipping, please contact:

📧 [shoviko.support@gmail.com]