Refund policy

Effective Date: [14/02/2025]

At [Shoviko], customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.

1. Return Eligibility Criteria

• To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• The product must not be damaged due to misuse or improper handling.

• Proof of purchase (order ID or confirmation email) must be provided.

• We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

• Returns must be requested within [3 days] from the date of delivery.

• Requests made after this period may not be accepted.

• To initiate a return, please email us at [shoviko.support@gmail.com] with your order details.

3. Refund Process and Timing

• Once we receive your returned item, it will be inspected.

• If approved, your refund will be processed within [5 days].

• Refunds will be credited to the original payment method used at checkout.

• Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

• Shipping charges are generally non-refundable unless the return is due to our error.

4. Exchange Options

• Exchanges are available for defective, damaged, or incorrect products.

• Exchange requests must be made within [3 days] of delivery.

• If the requested replacement product is unavailable, a refund may be issued instead.

• To request an exchange, contact [shoviko.support@gmail.com].

5. Damaged or Defective Products

• If you receive a damaged, defective, or incorrect item:

• Please notify us within [3 days] of delivery.

• Share clear photos or videos of the product and packaging.

• We will arrange a replacement or refund after verification.

• We aim to resolve such cases quickly and fairly.

6. Non-Returnable Items

•  The following items may not be eligible for return:

• Used or damaged items (not due to transit damage).

• Personal care or hygiene products.

• Customized or made-to-order items.

• Clearance or sale items (if specified as non-returnable)

7. Return Shipping Costs

• If the return is due to a defective or incorrect product, we will bear the return shipping cost.

• If the return is for any other reason (e.g., change of mind), the customer may be responsible for return shipping charges.

• Original shipping charges are non-refundable unless the return is due to our error.

8. Cancellation Policy

• Orders can be cancelled before shipment.

• Once shipped, orders cannot be cancelled and must follow the return process.

9. Contact Us

For return or refund assistance, please contact:

📧 [shoviko.support@gmail.com]

We are committed to providing a smooth and transparent shopping experience.